Temple University Athletics
Staff Spotlight: Kris Hourin
11.8.22 | General
This is the sixth in a biweekly series spotlighting the men and women behind the scenes supporting Temple Athletics.
Kris Hourin is in his first year as Temple University's Assistant Athletics Director of Ticket Operations. Prior to his arrival at Temple, he spent three years as Operations Manager for the Philadelphia Flyers and Philadelphia Wings. There, he had a wide range of responsibilities including managing and coordinating all ticketing operations for the Wings including seat manifest creation and maintenance, event/price table building, seat-hold status, and promotions. Hourin also managed season ticket processes, such as combo item building, online ticketing management processes including reissue, and ticket exchange and transfer.
Prior to his time as Operations manager, the Mount Laurel, N.J. native served as Box Office Coordinator with the Flyers. He was the point of contact for sales and service representatives to help assist and troubleshoot ticket accounts while also playing a key role in training other sales and service representatives. During his two years as Box Office Coordinator, the Flyers never dropped lower than sixth in the NHL in average home attendance and placed third in the league for the 2017-2018 season.
Hourin, who earned his bachelor's degree in sports media from Oklahoma State ('15), also served as the Flyers Season Ticket Holder Programs & Service Coordinator from October 2015 to August 2016.
Talk about your career path and what led you to Temple Athletics?
"I went to college at Oklahoma State University. I was a journalism major there, specifically broadcast journalism. So, my dream job when I was in college was to be a play-by-play announcer. I did a lot of that in college and had some opportunities to call some of our football games and some of our basketball games. Then when I graduated, I decided that I did not what to do play-by-play anymore.
I did have an internship at the Wells Fargo Center during my time in college. And from people I knew from there I landed my first job out of college with the Flyers in their customer service department. I was their program and services coordinator which basically meant that I planned all our events that we did for season ticket holders. After a year a position opened in our box office, which I had worked a lot, so I took that position and from there that opened the door more.
After getting more and more involved with the box office operations, the Philadelphia Wings came back to the city, and they needed someone to run their ticket operations so that fell into my lap. So, after running their ticket operations for three years I started looking around elsewhere to expand my career path and I stumbled upon Temple."
What is the main difference in your position at Temple as opposed to the Flyers?
"I would say staffing is the biggest difference. In professional sports they have more people on staff where here you are a jack of all trades. Even though everything I do now is stuff that I did before, there is a lot more that falls on me to make sure things get done."
What have you learned about Temple and its fan base in your first year?
"It is still early as I started at the end of last year's basketball season, but I have learned that the fans who come to games. They are the passionate ones. Win or lose, good year or bad year they always show up. Our fans care and when they are winning, they truly show their support at games."
What are the things you like about your position?
"I like the people that I work with. I have to enjoy what I do and the people that I do it with. I look forward to the interactions that I have with the people that I work with here on a day-to-day basis. The sales team, the marketing team, the finance team, our compliance staff, working with all of these areas is great. I am a people person and I like having a relationship with other people through our day-to-day work."
What are your career aspirations?
"I enjoy being in a position that I can help people learn how to do things better. I think in five to 10 years I want to be in a position where I can teach people how to do things that they may have known how to do before. Help them expand their own careers along the way."
Why Temple?
"The biggest thing for me was the culture. Working with a professional sports team it is like everyone is a number. There were people that I got along with great, but there was no personal aspect to working for a professional sports team. I told myself that if I go somewhere, it would be to a place where people enjoy it. That was a big thing going through the interview process here was that everyone seemed to get along very well. That was important. Another thing is that my wife and I are really established in this area, so we wanted to stay local. I wanted to stay close to home, but also be the right fit. A place where people actually care about one another."
Kris Hourin is in his first year as Temple University's Assistant Athletics Director of Ticket Operations. Prior to his arrival at Temple, he spent three years as Operations Manager for the Philadelphia Flyers and Philadelphia Wings. There, he had a wide range of responsibilities including managing and coordinating all ticketing operations for the Wings including seat manifest creation and maintenance, event/price table building, seat-hold status, and promotions. Hourin also managed season ticket processes, such as combo item building, online ticketing management processes including reissue, and ticket exchange and transfer.
Prior to his time as Operations manager, the Mount Laurel, N.J. native served as Box Office Coordinator with the Flyers. He was the point of contact for sales and service representatives to help assist and troubleshoot ticket accounts while also playing a key role in training other sales and service representatives. During his two years as Box Office Coordinator, the Flyers never dropped lower than sixth in the NHL in average home attendance and placed third in the league for the 2017-2018 season.
Hourin, who earned his bachelor's degree in sports media from Oklahoma State ('15), also served as the Flyers Season Ticket Holder Programs & Service Coordinator from October 2015 to August 2016.
Talk about your career path and what led you to Temple Athletics?
"I went to college at Oklahoma State University. I was a journalism major there, specifically broadcast journalism. So, my dream job when I was in college was to be a play-by-play announcer. I did a lot of that in college and had some opportunities to call some of our football games and some of our basketball games. Then when I graduated, I decided that I did not what to do play-by-play anymore.
I did have an internship at the Wells Fargo Center during my time in college. And from people I knew from there I landed my first job out of college with the Flyers in their customer service department. I was their program and services coordinator which basically meant that I planned all our events that we did for season ticket holders. After a year a position opened in our box office, which I had worked a lot, so I took that position and from there that opened the door more.
After getting more and more involved with the box office operations, the Philadelphia Wings came back to the city, and they needed someone to run their ticket operations so that fell into my lap. So, after running their ticket operations for three years I started looking around elsewhere to expand my career path and I stumbled upon Temple."
What is the main difference in your position at Temple as opposed to the Flyers?
"I would say staffing is the biggest difference. In professional sports they have more people on staff where here you are a jack of all trades. Even though everything I do now is stuff that I did before, there is a lot more that falls on me to make sure things get done."
What have you learned about Temple and its fan base in your first year?
"It is still early as I started at the end of last year's basketball season, but I have learned that the fans who come to games. They are the passionate ones. Win or lose, good year or bad year they always show up. Our fans care and when they are winning, they truly show their support at games."
What are the things you like about your position?
"I like the people that I work with. I have to enjoy what I do and the people that I do it with. I look forward to the interactions that I have with the people that I work with here on a day-to-day basis. The sales team, the marketing team, the finance team, our compliance staff, working with all of these areas is great. I am a people person and I like having a relationship with other people through our day-to-day work."
What are your career aspirations?
"I enjoy being in a position that I can help people learn how to do things better. I think in five to 10 years I want to be in a position where I can teach people how to do things that they may have known how to do before. Help them expand their own careers along the way."
Why Temple?
"The biggest thing for me was the culture. Working with a professional sports team it is like everyone is a number. There were people that I got along with great, but there was no personal aspect to working for a professional sports team. I told myself that if I go somewhere, it would be to a place where people enjoy it. That was a big thing going through the interview process here was that everyone seemed to get along very well. That was important. Another thing is that my wife and I are really established in this area, so we wanted to stay local. I wanted to stay close to home, but also be the right fit. A place where people actually care about one another."
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